Incident manager
Kyndryl
Kyndryl is hiring talented professionals for the position of Incident manager in Kochi, Kerala, India. This opportunity is ideal for candidates looking to build a strong career in the IT industry in 2026. Applicants should carefully review the eligibility criteria, required skills, and selection process before applying online.
The recruitment drive for 2026 offers a great chance for job seekers to join a reputed organization. Make sure to prepare well for the interview and submit your application before the deadline. Read below for full details on how to apply, educational qualifications, and other important instructions.
Job Overview
| Role: | Incident manager |
| Location: | Kochi, Kerala, India |
| Employment Type: | Full Time / Permanent |
| Industry: | IT / Software / Core |
🚀 Why Incident manager is a Strategic Career Move in 2026
Joining Kyndryl as a Incident manager offers excellent growth prospects. Here's why this role is trending:
- Continuous learning and upskilling are key to a long-term career.
- Networking on LinkedIn can open doors to unadvertised opportunities.
Industry Insight: General roles in Kochi, Kerala, India are currently seeing high demand.
Organization / Company Name
Kyndryl
(See full description for company details)
🎯 How to Prepare for Incident manager Role
To crack the interview at Kyndryl, focus on the following:
- Prepare answers for common behavioral questions (STAR method).
- Mock interviews can significantly boost your confidence.
- Update your resume to highlight relevant skills and achievements.
Important Dates
- Posted On: 20 April 2026
- Application Deadline: ASAP (Apply immediately)
Job Description
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Ensuring that customer communications, triage, 3rd party escalations and service resolution are all managed with urgency, care & professionalism.
Lead activities related to the implementation of Major Incident and Problem Management processes across the organization.
Assess business impact and urgency of incidents, review and accept incidents recommended for escalation as Major Incidents, and trigger business continuity or disaster recovery (DR) plans as required.
Take full ownership of Major Incidents from initiation through resolution.
Establish and manage Technical and Business Management Bridge calls throughout the life cycle of a Major Incident.
Lead all resolving teams involved in the resolution process, escalating issues if appropriate levels of support are not being provided.
Maintain open communication with Management Stakeholders and the wider user base.
Perform Major Incident Reviews (MIR), capturing events and lessons learned.
Drive root cause identification and develop actionable and well-defined corrective/preventative action plans.
Exhibit a high level of command and control during conference calls involving multiple stakeholders.
Identify underlying causes of issues and recommend robust solutions.
Liaise with Service Level Managers and Platform Owners to ensure incidents are resolved within SLA timelines
Enhance understanding of incident management processes within the organization.
Ensure process improvements are effectively communicated and embedded into team behaviour.
Propose improvements to services and solutions, focusing on leveraging alternate technologies and automation.
Drive Mean Time to Restore (MTTR) improvements by defining and tracking knowledge articles to reduce MTTR and minimize repeat issues.
Support the Change Management process, including hosting weekly CAB (Change Advisory Board) meetings.
Weekly , Monthly IPC reporting with agreed SLA and format as agreed,
Work closely with technical team and deliver RCA on time.
Problem ticket creation and closing the RCA on time.
Drive Incident effectively with technical team and adhere to SLA.
Escalate to higher L2-L3 leads , management with agreed time frame.
Update IPC policy and maintain the IPC policy document up to date
Own and deliver patch management process with technical and compliance team.
Who You Are
Ensuring that customer communications, triage, 3rd party escalations and service resolution are all managed with urgency, care & professionalism.
Lead activities related to the implementation of Major Incident and Problem Management processes across the organization.
Assess business impact and urgency of incidents, review and accept incidents recommended for escalation as Major Incidents, and trigger business continuity or disaster recovery (DR) plans as required.
Take full ownership of Major Incidents from initiation through resolution.
Establish and manage Technical and Business Management Bridge calls throughout the life cycle of a Major Incident.
Lead all resolving teams involved in the resolution process, escalating issues if appropriate levels of support are not being provided.
Maintain open communication with Management Stakeholders and the wider user base.
Perform Major Incident Reviews (MIR), capturing events and lessons learned.
Drive root cause identification and develop actionable and well-defined corrective/preventative action plans.
Exhibit a high level of command and control during conference calls involving multiple stakeholders.
Identify underlying causes of issues and recommend robust solutions.
Liaise with Service Level Managers and Platform Owners to ensure incidents are resolved within SLA timelines
Enhance understanding of incident management processes within the organization.
Ensure process improvements are effectively communicated and embedded into team behaviour.
Propose improvements to services and solutions, focusing on leveraging alternate technologies and automation.
Drive Mean Time to Restore (MTTR) improvements by defining and tracking knowledge articles to reduce MTTR and minimize repeat issues.
Support the Change Management process, including hosting weekly CAB (Change Advisory Board) meetings.
Weekly , Monthly IPC reporting with agreed SLA and format as agreed,
Work closely with technical team and deliver RCA on time.
Problem ticket creation and closing the RCA on time.
Drive Incident effectively with technical team and adhere to SLA.
Escalate to higher L2-L3 leads , management with agreed time frame.
Update IPC policy and maintain the IPC policy document up to date
Own and deliver patch management process with technical and compliance team.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Educational Qualification
Candidates should possess a relevant degree (B.E/B.Tech, M.E/M.Tech, MCA, or equivalent) from a recognized university. Please refer to the specific requirements in the Job Description above.
Age Limit
As per company rules. Generally, candidates should be at least 18 years of age.
Salary / Pay Scale
Best in Industry / Not Disclosed by Company.
Application Fee
NIL (No application fee for private jobs).
Selection Process
- Resume Shortlisting
- Online Assessment / Technical Round
- HR Interview
- (Process may vary by company)
How to Apply
Interested and eligible candidates can apply online using the link provided below.
- Click on the "Apply Now" link below.
- You will be redirected to the official career page of Kyndryl.
- Read the job details carefully.
- Click on "Apply" and fill in the required details.
- Submit your application.
Important Links
Important Instructions
- Read the full job description on the official site before applying.
- Ensure your resume is updated and matches the job requirements.
- Check your email regularly for updates after applying.
Kishan Prajapati
Career Researcher & IT Industry Analyst. Helping freshers and professionals find verified private IT job opportunities in India.
Disclaimer: This job posting is for information purposes only. We are not associated with Kyndryl directly. All applications are processed through the official company website. Do not pay any money to anyone for this job.
